Return Policy in City, State

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Return Policy

Not quite what you were expecting, or had a change of heart? No worries at all! At Sphere Optometry, we want you to be completely satisfied with your purchases. If something isn’t right, we’re here to help.

General Returns

Purchases made online or in-store are eligible for return within 10 days of the original purchase date. To start a return, please reach out to us at [email protected] for detailed return instructions.

  • Items must be returned in their original, unused condition, and in their original packaging.
  • Customers are responsible for all return shipping costs.

Please Note: The following items are considered final sale and are not eligible for return:

  • Items marked as “Final Sale”
  • Opened or used skincare products
  • Opened or used artificial tears or eye drops
  • Certain wellness products (please check product descriptions)

Return Policy for Eyewear (Custom Orders)

Once an eyewear order has been sent to our optical lab, cancellations are subject to a 20% non-refundable restocking fee. This fee covers the costs associated with processing and preparing custom orders.

Return Policy for Contact Lenses

Contact lenses, even if the boxes have been opened, can be exchanged for store credit within 6 months of the purchase date under the following circumstances:

  • Issues with the contact lenses (e.g., ripping, tearing)
  • Prescription changes

In the Journal

Our Location

Visit us in the picturesque lakeside resort neighbourhood of Westman Village, nestled within the community of Mahogany in southeast Calgary. Register your plates for 2 complimentary hours in Westman Village’s underground parking and take the elevator to our lovely space!

Visit

  • 140 Mahogany Centre SE
  • Calgary, AB T3M 2V6

We’re open

monday:
9:00 AM 5:00 PM
tuesday:
9:00 AM 6:00 PM
wednesday:
9:00 AM 6:00 PM
thursday:
9:00 AM 8:00 PM
friday:
9:30 AM 5:00 PM
saturday:
9:00 AM 2:00 PM
sunday:
Closed
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